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Dedicated Internet Access (DIA)   You are here: Home » Connectivity » Dedicated Internet Access (DIA)

Overview

Dedicated Internet Access (DIA) delivers an Ethernet Fibre circuit to site.

For businesses that require secure, high speed dedicated internet access DIA delivers speeds between 2Mbit/s and 10Gbit/s. The service is uncontended and synchronous meaning that you solely benefit from the full bandwidth of the circuit in both up-load and download.

If your business requires zero downtime our services offer a 100% SLA with a managed Cisco router as standard and auto-fail over to back-up connectivity options.

Our high grade next generation network delivers connectivity onto the tier 1 backbone of the internet ensuring low latency, high quality throughout that can be easily expanded as requirements demand.

All services are supported by our Service Level Guarantees and 24/7 UK operations team to fully support your business critical applications.

 

DIA Delivery Options:

 

DIA Fast -E

DIA Gig - E

DIA 10Gig – E

Download

Up to 100Mbps

Up to 1Gbps

Up to 10Gbps

Upload

Up to 100Mbps

Up to 1Gbps

Up to 10Gbps

Managed Cisco router

Optional

Optional

Optional

Includes ADSL Failover

Optional

Optional

Optional

Contention Ratio

1:1

1:1

1:1

Standard Install

60 - 90 days

60-90 days

60-90 days

 

Usage

All of our products offer unlimited usage* so you are never limited or suffer from traffic shaping. Our UK network delivers direct connectivity to the tier 1 backbone of the Internet meaning that your service will deliver low latency, high throughput connectivity. 

Provisioning

All products can be delivered as wires only services or include the provision of a managed router. We provide a number of options for the provision of the router as follows:

Self Configuration

The router will be dispatched to your own central point or team to be configured before connection to the service.

Plug and Play

The router will be fully configured by our team and shipped to site for the end user to connect to the service

Technical Courier

The router will be fully configured by our team and then taken to site by one of our UK technicians. The technician will connect the router to the service and test before leaving site. The technician is able to provide any user training to connect their devices etc to the router if specified.

Remote Configuration

The router is dispatched to site and remotely configured by our team using TR69 management protocols.

 

IP Addressing

All products include 1 external Static IP address as standard. Additional ranges can be provided on request.

* Subject to fair use policy

Pricing

To receive an individual quote for Dedicated Internet Services (DIA) services please enter your details using the form below.









Alternatively please contact us on 0207 127 0845 to discuss your requirements with one of our sales team.


Support

Customer Support

Our customer support operates 24/7. Your call will be answered by a technician, not a scripted receptionist, who will try and get you back up and running.
If there is a fault a trouble ticket will be raised. All calls are recorded with the wav file attached to the ticket for easy audit and follow up.

Customer Support 0207 1270848

Cloud Keeper

Cloudkeeper provides instant multimedia access to a full suite of technical customer support products. Delivered in a secure hosted environment these range from inbound and outbound call management, technical incident recording and ticketing,  call recording, device order management, fully configurable MI and full device management and monitoring (TR069, ICMP, TCP and SNMP protocols are supported).

  • The CloudKeeper portal can be accessed securely online to view live call handling data giving you full operational transparency.
  • CloudKeeper gives instant access to CDR’s, call recordings and live management information for all calls handled.
  • CloudKeeper contains intelligent user configurable email and text alerting for customer ticket activity and call management.
  • Our technical ticket management allows enhanced customer fault handling.
  • Device and Network Management suites can now monitor your CPE giving enhanced support capabilities and proactive alerting 24x7x365.

Can we help you with technical device staging, dispatch and installation?

With our wide range of routers provisioning new connections could not be simpler.  Orders can be placed and progressed through Cloudkeeper and orders placed before 2.30pm are typically dispatched the same day for next day delivery to your site(s). All routers can be immediately configured to allow monitoring and support on Cloudkeeper using TR069 protocol.

We can also provide a technician to plug in your router on site if needed and test. Our technical courier service can even deliver a 4 hour swap service of faulty routers across the UK, ideal for supporting multi-site or retail operations.   

 

Service Levels

The DIA service offers a guaranteed performance.

SLA

Target (Measured on a monthly basis)

Availability

100%

Delivery

60 -90  Business Days from Order Acceptance exclusive of any time that is reasonably beyond the control of the supplier

Fix

8 hours

Response

4 hours

Jitter

10ms

Loss

0.1%

If the fault is not repaired within the Service Level Guarantee then you may claim a service credit.

See Terms and Conditions for full details.

Features

Dedicated Internet Access (DIA) delivers an Ethernet Fibre circuit to site. For businesses that require secure, high speed dedicated internet access DIA delivers speeds between 2Mbit/s and 10Gbit/s. The service is uncontended and synchronous meaning that you solely benefit from the full bandwidth of the circuit in both up-load and download.

If your business requires zero downtime our services offer a 100% SLA with a managed Cisco router as standard and auto-fail over to back-up connectivity options.

All services are supported by our Service Level Guarantees and 24/7 UK operations team to fully support your business critical applications.

DIA Features:

 

DIA Fast -E

DIA Gig - E

DIA 10Gig – E

Download

Up to 100Mbps

Up to 1Gbps

Up to 10Gbps

Upload

Up to 100Mbps

Up to 1Gbps

Up to 10Gbps

Managed Cisco router

Optional

Optional

Optional

Includes ADSL Failover

Optional

Optional

Optional

Contention Ratio

1:1

1:1

1:1

Standard Install

60 - 90 days

60-90 days

60-90 days

Usage

All of our products offer unlimited usage* so you are never limited or suffer from traffic shaping. Our UK network delivers direct connectivity to the tier 1 backbone of the Internet meaning that your service will deliver low latency, high throughput connectivity. 

Provisioning

All products can be delivered as wires only services or include the provision of a managed router. We provide a number of options for the provision of the router as follows:

Self Configuration

The router will be dispatched to your own central point or team to be configured before connection to the service.

Plug and Play

The router will be fully configured by our team and shipped to site for the end user to connect to the service

Technical Courier

The router will be fully configured by our team and then taken to site by one of our UK technicians. The technician will connect the router to the service and test before leaving site. The technician is able to provide any user training to connect their devices etc to the router if specified.

Remote Configuration

The router is dispatched to site and remotely configured by our team using TR69 management protocols.

IP Addressing

All products include 1 external Static IP address as standard. Additional ranges can be provided on request.

* Subject to fair use policy

Discounts

Up to £3,000 Grant for Install Fees

Dedicated Internet Access services may qualify for the Super Connected Cities voucher programme. Up to March 2015 this programme provides SME businesses in 22 cities across the UK with up to £3,000 funding for the installation of superfast connectivity.

As a registered supplier to the programme your DIA service from NextGenAccess may qualify for the voucher if you are located in one of the 22 cities participating in the programme. Cities include London, Manchester, Birmingham, Cardiff, Edinburgh, Newcastle, Cambridge. For a full city list and to see if you qualify enter your postcode at the following link:

5 Free SIP trunks with every DIA circuit order.

Our high speed DIA connectivity is suitable to support all voice and data applications. With DIA connectivity to our next generation network you can benefit from direct connection to our Voice over IP (VoIP) platform. With 5 free SIP trunks with every DIA circuit order we’ll connect you to our VoIP platform delivery you further savings in PSTN lines and calls.

Ask for a Quote 

If you are suffering from poor connectivity from your current ISP then give us a try. Our dedicated business grade network will deliver you the connectivity your business needs.

Click here to get connected.