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Support

Next Gen Access provides 24/7 support for our clients. We believe the key to successful support lies in the ability to offer support delivered by technicians and not receptionists. We designed our Customer Support program around real support when you need it, not scripted support. All calls are recorded for easy audit.

Next Gen Access provides 24/7 support for our clients UK based 24/7 call centre with 24 engineers, providing support at all times. We provide support as part of our Service Level Agreement and that reflect our quality of service commitment.

How to contact Customer Support

Our customer support operates 24/7. Your call will be answered by a technician, not a scripted receptionist, who will try and get you back up and running. If there is a fault a trouble ticket will be raised. All calls are recorded with the wav file attached to the ticket for easy audit and follow up.

Customer Support 0207 1270848 or 02381800142

 

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